Lengthy repair job this time, but they did a good job.
Matt is extremely helpful and knowledgeable and also devilishly handsome.
Always great and timely service.
Excellent communication and great service. Glad I discovered this place, I won’t be going anywhere else!
Underpromise, over deliver every time,. Great service at the right price!
I scheduled an appointment for an inspection for 1000 AM, was seen on time and was out the door by 1030 AM. Can't beat that anywhere else.
I went by to get my wife's 2016 GMC Yukon battery (seemed weak) and radio (screen and radio not working) checked here today, never having it serviced here before. It is a automatic reflex for me to be cautious and skeptical of service companies because a lot of them, in any service, are going for the up-sell... It was explained to me by the Master Mechanic that my alternator was putting out too high of voltage after replacing the battery and then checking the system. He asked me if I had about a half an hour to trouble shoot for the answer, so I agreed. Sitting there in the waiting room all I could think of was I will most likely need a new alternator$ and new radio$$. After trouble shooting the problem, the mechanic came back with great news that he had to reset some bad codes in the system and now everything works again! Not only did they not try to up-sell me, they fixed all of the issues!! The whole staff was very professional, honest, and show great integrity. The waiting area and bathrooms were spotless. I would highly recommend this shop and i am excited to have found a place to get my cars fixed and not have to worry about being scammed. Thank you West Lake Houston Automotive, you have a customer for life!!
You are DEPENDABLE! Thank you.
Shaun was very helpful, professional and polite. I dropped my car off for oil change and tire rotation and my car was ready to within 40 minutes of my appointment. I would recommend West Lake Houston Automotive to family and friends.
Good work and friendly service as usual!