Outstanding customer service! As a repeat customer for over 20 years, Ive always had the peace of mind that comes from leaving my vehicles repair needs in the hands of the experts whom I trust at West Lake Houston Automotive. Throughout the years theyve proven not only to be knowledgeable, competent, and professional, but kind, straightforward, and honest. In my most recent visit, I feel they saved me hundreds of dollars when my vehicles electrical system was having issues. Although my battery was just 3 months old, my vehicle was constantly needing a jump to get started. I feared that it was the voltage regulator contained inside my alternator and would require a dealership repair quoted to cost me as much as $1500 because my vehicles warranty had recently run out. The customer service representatives at West Lake Houston Automotive (Jay and Bree) informed me that after a quick low cost inspection, it may have been my new battery that was the culprit. Since the battery was still under warranty, they independently contacted ORileys, where I had purchased the battery, and got it replaced at no charge to me. A repair shop with less scruples could have taken advantage of the situation and charged me big dollars for unneeded repairs. This is just one example of the kind, capable, and honest customer service that Ive consistently experienced at West Lake Houston Automotive. As a member of the Kingwood community for over 40 years whos owned many family vehicles needing repair and maintenance, I strongly recommend the trustworthy folks at West Lake Houston Automotive.