5

Best service just exactly when I needed it. Nice quiet, clean waiting room and attentive service personnel. Did just the necessary work at the right price and no pressure to do anything else. A++

5

When they call themselves Your Dealership Alternative, they actually mean that! WAY better pricing than the dealer as I've learned and they accept most extended warranties as well. They are fast and handled everything for us from start to finish, including the tow truck and dealing with the warranty company. Jay was great to work with and got my husbands truck back on the road quickly so he could get back to work, he had the radiator replaced, the alternator and a few other things. Today, I dropped off mine for service and Bree worked hard to get my oil changed done for me by lunchtime as she knew I needed my vehicle, even though I didn't have an appointment. Both hubby and I have found our go to place. We highly recommend!

4.5

Excellent service

5

Always

5

Always very helpful and courteous!

5

Excellent service. Pleasant people to deal with. Never a complaint.

1

Don’t trust your car here. They stole the Mercedes symbol off the engine, “repaired” an AC system for around 4K, that stopped blowing cold less than a year later, and kept my car for months while I debated with insurance only to learn the “system error” I was actually trying to get insurance to cover had corrected itself without ever telling me. My car was “missing” from the lot for several days during this 2 month stint when the shop was closed. Shady… no other way to say. Lost complete trust in a shop I’ve spent thousands at over 10 years repairing various cars I’ve owned. Not sure if it’s all a rogue employee causing this disgrace and loss of reputation but be warned.

Good Morning, I believe you are mistaken you have never been here before. If I am mistaken and you have please give me a call at 281 360 0772 Jay thanks in advance.

- West Lake Houston Automotive
5

GREAT SERVICE!! Called and spoke with Chase about a leak in my tire. He said bring it in. I was in and out in less than 15 minutes!

5

Had my oil changed and the transmission flush.

1

Scammed me for 80 dollars. They diagnosed a part as broken that is brand new and intact. Still don’t know what’s wrong with the vehicle. They wanted 500 bucks to take out and put back 10 bolts. They’re gonna do random stuff till they figure out what the problem is, and charge you for it the whole way through. Took my vehicle here to have a noise diagnosed. 4 days later chase calls me and has a quote for new parts and labor but doesn’t really know what’s wrong. Says he needs to talk to the tech and he’ll call back. Noon the next day, I call him back because I haven’t heard anything. He says the engine mounts cracked. And they want to “uninstall and reinstall my struts to look at them”. I take the vehicle home, the engine mount is fine. I call back and tell them this and they tell me to send pictures then never respond.