Expert Auto Repair In Kingwood

Call Us:(281) 360-0772
Mon - Sat: 7:00 AM - 6:00 PM
5

Outstanding service at the counter, and in the service bays! It's terrific to have West Lake Houston Automotive available here in Kingwood. They honored my post card's discount... and THEN some! I will continue to use this shop has my first choice, and I recommend it wholeheartedly to others!

5

Truck was leaking fluid & a technician took a look in the parking space solving the problem in 30min. Very honest & turned what could of been a very expensive repair into a quick an easy fix. Very honest & helpful.

5

Good service as usual! Been taking our vehicles here for years.

5

Great and very helpful staff.

5

Always polite and friendly. Very professional. Fast service. Clean waiting room. They know what the message my car was giving me meant immediately. Also helped me change my key fob battery. Very stress free. I use this service center for all my car needs.

1

I had a terrible experience at Westlake Houston Automotive. I went in for a simple oil change, and when they finished, the metal guard covering the oil plug completely came off. It was clear they didn't put it back on properly. I had to make an extra trip back, and they tried to lie, saying it was already zip-tied together, which it definitely was not. They "fixed" the problem by zip-tying it back into place. I left again, and while driving about 60 on the highway, it fell off once more, scraping the concrete and getting bent out of shape. I had to return yet again to get it redone. If you want your vehicle in worse shape than before, go to them! They will lie straight to your face and do a shoddy job. Not surprising at all. Do not bring your business here—you're better off letting someone off the street do it. They'd probably do a better job!

Mr. Bangs, West Lake Houston Automotive has been taking care of customers since 2005. We are not perfect and are quick to rectify a situation when we make an error. I am sorry that you feel we damaged your skid plate. The reason you did not see it hanging down before arrival is the skid plate was actually pushed up and around the exhaust. Our technician had to remove it from the position it was located just to do the oil change. Damage to these skid plates is very common and could be the result of something hit in the road, pulling up too far to a parking spot, etc. We attempted to fix it using zip ties because, upon arrival, the rivets were missing due to the impact that caused the damage to the part. Although I do not believe we were the cause of the damage, if you would be kind enough to reach out to me, I will be glad to offer a resolution to the issue. Tim Strobel Owner

- West Lake Houston Automotive
5

( Hello) I made an appointment to get an oil change: even though I had to cancel twice — they worked with me. The waiting area was comfortable and clean. The staff of people were friendly and efficient. Thank You, W.

5

Happy with promptness, quality of service and shuttle.

4

Thank you for taking care of the problem.

4.5

Every time I come here the customer service and prices are great!! They make sure your car is checked thoroughly and honestly, unlike some automotive places who want to overcharge and underperform.