Expert Auto Repair In Kingwood

My car was serviced and ready on time. I will continue to use WLHA for all required maintenance on my vehicles.

Courteous staff, I brought my truck in for a state inspection without an appointment and was told that there were two ahead of me. I went home and got my second vehicle and returned to drop off the truck. At 3:32 pm I receive a call saying that the truck was ready. I returned to pick the truck up and was greeted by a cherful counter person. I paid the bill and left. When I picked my vehicle up it had started raining. I turned on the wipers and realized that the wiper blade on the drivers side was torn (has been for a while) and still streaking about eyelevel high. I called your shop back to inquire about the cost of a replacement set and was told they normally run about $15.00 each and that rarely unless the vehicle was a Merceedes or other high end car they should have blades. My question is how through is your inspection and why couldn't I get a firm price on the cost of the wiper blade?

Each time I go to West Lake Houston Automotive I have a very good experience.

As always, Kevin provided excellent customer service.

Polite, professional, and fair service!

My total experience at WLA was awesome. Everyone was couteous and knowledgible. I will always regard WLA as my car maintenance shop.

No matter how good anyone's service, I will never give a perfect score, because there is always room for improvement. I have been using your shop for several years and have always been pleased with the service and quality of work performed.Don't lose that focus and keep up the good work.

Courteous, prompt attention. Complete helpful answers to my questions. Clean pleasant waiting area --These things brought me in and excellent service on my two cars keep me a happy return customer. I highly recommend West Lake Houston Automotive

Since some major repairs were completed by Kevin and the crew, it's been a rocky road, but everytime I have questions or worries, they gladly check it out and completed several secondary repairs under warranty in a timely fashion and free of charge. The last star was lost by having to return so many times and the occasional bickering and complaining between the employees, which I maybe just saw because I'd spent so much time there, but it was in front of other customers as well. Overall Kevin is an honest guy, and a straight shooter (hard to find in his line of business.) He has helped me and my family so much and we are very grateful to him and his crew.

Thanks for the diagnosis and fast service. My Toyota is 12 years old, but she means a lot to me.