As usual all the personnel at West Lake Houston Automotive were great. The inspection was done with essentially no wait time, and I was on my way.
parts lost by UPS. reorder to get in good time
As always, Kevin and the guys make me feel welcome and confident that all will be handled timely and efficiently. I also feel that only the necessary items are done without pressure to get everything fixed at the same time. That's why I keep coming back. I appreciate the respect and service. Thank you!
I am amazed how West Lake Houston Automotive continues to treat customers as people and not just another car to make money. Fast, courteous and they pride themselves on being local and not a franchise operation. Service to the local people is key to them and it shows. Thanks WLHA.S J Stapleton
Thank you Mr. Stapleton for that wonderful compliment. I will make sure the staff sees it first thing in the morning.Tim
Kevin has to be the most honest and dependable service provider I've dealt with in years. Dealership repairs are a thing of the past with this repair facility in my neighborhood! Thank You
You are always there to help me when I need it, even on the spur of the moment.
Have used West Lake Houston Automotive many times now and have been very satisfied. Had to leave my car for several days last time while a part was ordered and they offered to rent me a "loaner" car to use in the meantime. Communication good for the most part, and the acted like they cared about my business. You don't always find that nowadays!
Courteous and helpful during my visit
They could have stung me for another $400-500 after previous visit for work on breaklines for a master cylinder and reservoir. Instead a call an hour after I dropped vehicle off, Kevin phoned me advising car was ready and NO CHARGE! - One of his techs noticed a simple change of old "washers" (forgot technical term) in the lines and it was fixed. They could have taken me but they believe in service to this community he told my wife and they proved it. Gald to have them here in Kingwood.S J Stapleton
I went to get my car inspected and can';t believe how fast the service was. I was in and out in a jiffy!