As always, Kevin provided excellent customer service.
Polite, professional, and fair service!
My total experience at WLA was awesome. Everyone was couteous and knowledgible. I will always regard WLA as my car maintenance shop.
No matter how good anyone's service, I will never give a perfect score, because there is always room for improvement. I have been using your shop for several years and have always been pleased with the service and quality of work performed.Don't lose that focus and keep up the good work.
Courteous, prompt attention. Complete helpful answers to my questions. Clean pleasant waiting area --These things brought me in and excellent service on my two cars keep me a happy return customer. I highly recommend West Lake Houston Automotive
Since some major repairs were completed by Kevin and the crew, it's been a rocky road, but everytime I have questions or worries, they gladly check it out and completed several secondary repairs under warranty in a timely fashion and free of charge. The last star was lost by having to return so many times and the occasional bickering and complaining between the employees, which I maybe just saw because I'd spent so much time there, but it was in front of other customers as well. Overall Kevin is an honest guy, and a straight shooter (hard to find in his line of business.) He has helped me and my family so much and we are very grateful to him and his crew.
Thanks for the diagnosis and fast service. My Toyota is 12 years old, but she means a lot to me.
People were polite. Location was clean. Work was done on time.
The one thing I want to say is that this company is very caring about their customers. They are very flexible when time constraints prevent customers from being available at certain times. They offer rides even far after their closing hours. This is a very professional repair shop.
the service is always great. Kevin Holliday is excellent and he always gives me a fair deal. The service is done in a timely manner. I won't bring my vehicles anywhere else.