very happy with Kevin and the group of West Lake Houston Automotive. They deliver as they promise.
Statement: The only thing I have heard in your review is that the total dollar amount of your bill could have been less. It also could have been more, or different. Were they friendly, was the shop clean, or was the repair properly done and on time? I feel it is your responsibility to be an equitable judge. In your review, I would like to see a fair evaluation for all parties, including the party who did not perform any work, but had the advantage of quoting the job rate after the work was done. My reply is not from the repair shop, or even a customer of theirs, but from a person who has been on both sides of the same fence.
My husband and I always take our cars here. We trust their opinions and their work is top-rate.
They came out to the house and repaired my flat. Good guys and straight shooters.
Great job as always! Thanks for ordering the new tire for me and putting it back on the car.
Thanks for doing a great job checking our car A/C for leaks and refilling. Everything is great!
Thank you for taking care of my sons a/c problem. He took it in and had problems again a couple of weeks later. Just as Kevin promised some other parts were replaced at no cost. Thank you for the good service. I appreciate a business whose priority is customer satisfaction.
As usual all the personnel at West Lake Houston Automotive were great. The inspection was done with essentially no wait time, and I was on my way.
parts lost by UPS. reorder to get in good time
As always, Kevin and the guys make me feel welcome and confident that all will be handled timely and efficiently. I also feel that only the necessary items are done without pressure to get everything fixed at the same time. That's why I keep coming back. I appreciate the respect and service. Thank you!