The service people are very polite and know their trade. No matter how busy they are they take the time to explain things to us. We appreciate the quick manner in which they respond to our questions as much as the truthful advice , excellent service, and fair prices. If they say a repair will be done by a certain time...believe it. If the problem was fixed once...it is fixed completely. If we have a question after the repair they always get us through fast. We trust them completely and would never go to another shop.