Major patience on display on the part of all the employees but especially Matt - searching for my book and responding to my other questions and countless phone calls that I made about said book, etc.! Sorry for those phone calls, you guys! Thanks to all who serviced my VUE. It's the last auto I will own and so to have it in your capable care gives me peace. See you as soon as I can save up $$$ for the rest of the repairs/maintenance. Thanks again.