Thank you very much James et.al...
Andrew understands customer service and has always been professional and personable. I have complete trust that the repairs they make are in my best interest.
Great service, friendly staff
Consistently excellent service & value for money
Excellent, honest, professional, stress-free, good price, quick, good empathy, quality - what can I expect more?
always professional and polite
Service on my Toyota was good and I appreciated the fact that the vehicle was test-driven prior to releasing to me.
We received 4 new tires and 2 air filters and a set of windshield wipers on Saturday (1-10-15). All is good with this but I noticed that there is some rubbing when the wheel is turned to the hard right. My son goes to college Tuesday morning so I am stuck a little. Lake Houston Automotive has handled (corrected this rubbing) in the past when new tires were installed. I am not sure why it was not caught this time.
You are much more than a "low cost alternative" in car care. You have achieved excellence in customer service, a concept that is sadly lacking in so many businesses today. Special kudos to your front office staff for their professionalism, pleasantness and eagerness to satisfy. Remembering a customer's name after only one encounter is an exceptional quality. It made me feel valued as a patron of your shop. You have found a customer for life.
State inspection. Fast and friendly service